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FAQ's

Where to Find Us?

Opening hours for the public in the store:

From Tuesday to Thursday from 10am to 5pm.
Lunch time : 1:00pm-2:30pm.
Monday, Friday and Weekend: Closed to the public, or by prior appointment.
Holidays : Closed.

Company and store location:

António Oliveira Street, No. 25 (Lt 17 B2)
Industrial Zone of Caldas da Rainha
2500-916 Caldas da Rainha - Portugal
GPS: 39.42218262491815, -9.161747640854335

Complaints and Compliments

ONLINE COMPLAINT

To proceed with your complaint, Click here.
Make sure you have all the necessary elements with you to file your complaint.



PRAISE / SUGGESTION
To proceed with your compliment/suggestion Click here.
Make sure you have all the necessary elements with you to present your compliment/suggestion.

Deadline

Home delivery – Mainland Portugal:

Standard delivery 7 working days - The estimated delivery time will vary between 2 and 7 working days, depending on the shipping address.

Collection at our factory store (Caldas da Rainha) -

If the option selected is Store Collection, the order will be ready within 24 hours and you will receive an email notification.

Delivery to the Azores and Madeira Islands (Portugal)

Delivery times in the Azores and Madeira are longer, estimating a limit of 7 to 10 working days (by air) or 10 to 15 working days (by sea).

Regardless of the methods mentioned above, delivery will only be made on working days.

Delivery in the United States of America (USA/USA)

Shipping is carried out within 10 to 30 working days, after payment of the order.

We do not deliver to the following regions : American Samoa, Alaska, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, US Military, European Military and Pacific Military.