Shipping policy

Free shipping

For orders over €35 with delivery address, anywhere in mainland Portugal, shipping within 72 hours is free.

Deliveries between 24h and 48h

Fast deliveries between 24h and 48h will be charged, regardless of the value of the order. The delivery price is mentioned at the time of purchase.

Minimum value orders

There is no minimum value per order.

Delivery times

Home delivery – Mainland Portugal:

Standard delivery72h - The estimated delivery time will vary between 48h to 72 working hours, depending on the delivery address.
Fast delivery 24h 48h- The estimated delivery time will range from 2448 hours ago, depending on the delivery address.

Collection at our factory store (Caldas da Rainha) - FREE

If the selected option is Collection in Store, the order will be ready within 24H and you will receive an email notification.

Delivery to Azores and Madeira Islands

Delivery times in the Azores and Madeira are longer, estimating a limit of 5 to 10 working days. with free shipping, if the order is equal to or greater than €35.

In any of the aforementioned modes, delivery will be made only on working days.

Shipping Orders

The deadline for dispatching parcels on the same day is 12:00. Orders received after this period will be shipped the next day. Orders received after this time on a Friday will be shipped the following Monday.

Return Conditions

All exchanges and returns of online orders must be carried out within 15 days from the date of purchase.

Returns based on a customer's opinion, when it comes to a product unsuitable for consumption, will be accepted. The product will have to be sent to us so that we can carry out the necessary tests. Refunds in these cases may be limited to 30 days.

You must accompany the item with the respective invoice.
If you do not have the invoice for your order online, you can request a copy of it via the following email: info.chocolicor@gmail.com

The refund will be made through the same payment method:
The refund will be made within a maximum period of 15 days, using the same payment method used in the purchase.
If the payment was made by Multibanco or MB WAY reference, our customer support team will contact you to request your IBAN.

For more information on Refunds, seeThe conditions stipulated by this document are only applicable to purchases made at https://www.chocolicor.com/.


CAN I RETURN MY ORDER?
After receiving your order, you can communicate your intention to return it within 15 days. Your intention can be communicated via emailinfo.chocolicor@gmail.com. Your intention can also be communicated by sending the free resolution template, but this is not mandatory.
If you make use of this possibility, Chocolicor, Lda. will send, within 24 (twenty four) hours, an acknowledgment of receipt of the declaration of resolution in a durable medium (for example, by email).


IN WHAT SITUATIONS CAN I RETURN MY ORDER?
In addition to the Customer's right to return the order, within 15 days after receipt, the products will, in case of damage, be promptly replaced by Chocolicor, Lda. If there is any production/packaging error, Chocolicor is responsible , Lda., the product can be replaced/returned. In the case of personalized products, Chocolicor, Lda. reserves the right to analyze each case and to accept, or not, the return.



HOW IS RETURN MADE?
Refund of payments made by the Customer will be made through the same payment method that was used in the initial transaction. Alternatively, the Customer may expressly indicate that he wants the refund to be made through another means, which will not involve any costs. In particular, and with a view to speeding up the refund process, the Customer may indicate the bank account details (IBAN and respective holder) for which he wants the refund to be made.



DO I HAVE TO PAY TO RETURN MY ORDER?
If the return occurs due to an error in processing, the responsibility will be assumed by Chocolicor, Lda., and the order will be collected, supported by the company itself. The collection takes place at a place and date to be agreed – the time being determined by the carrier itself.
In case the return is due to a reason not related to Chocolicor, Lda., the customer must support the return, through a carrier. For more information on how to return, please contact us by email info.chocolicor@gmail.com.
In both cases, the order must be properly sealed so that it can be handled by the carrier responsible for the return.

When any product sold by Chocolicor, Lda. is damaged and the customer intends to complain for that reason, he/she must send a photograph as proof, as well as keep the damaged product(s) to proceed with the return. In case there is no return of the damaged products, the new exchange product will not be shipped.

When it comes to chocolate cups, or chocolate candies, Chocolicor, Lda. does not exchange them in case of shipment to addresses outside Mainland Portugal.

Chocolicor, Lda., in case of a damaged product, does not do more than send it back for the respective replacement.

Chocolicor, Lda. guarantees the utmost care and safety in the preparation of all orders and, therefore, is not responsible for damages arising from the transport of products.

CAN I CANCEL MY ORDER?
In case of cancellation at the customer's option, without any fault attributed to the seller, the following rules apply:

1 - The customer can cancel the order, receiving the full amount if canceled within one hour after paying the order;
2 - After this period, the customer will have to pay shipping costs, even if the value of the order has the value of the shipping costs included in the purchase price;
3 - If the customer decides that he no longer wants the order when it is already in his possession, without any damage caused to it or a delay of more than 2 days in delivery, he is responsible for paying the return and shipping costs of the same. In this case, you will be refunded the total amount you paid, less the shipping and return costs.
For more information on the consumer's right of free termination, please consult the provisions of Decree-Law no. 24/2014, of 14 February.
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